To ensure that MIB systems meet the international standards of best practice ISO9000 Series, the company has undertaken the "Business Growth through Quality Program", a business improvement program capable of providing an appropriate externally certified quality system developed by the Australian Quality Council (Audit reference number AQC 7610).
This pilot program takes MIB through the process of building a quality system which fully conforms to the AS/NZS/ISO9002 framework, but is unique to the insurance broking industry.
MIB’s commitment to quality is also reflected in its substantial investment in technology. Recent upgrading of the company’s information storage and delivery systems has ensured that its IT operations are second to none in the industry.

MISSION STATEMENT
"To provide an insurance broking service offering cost effective solutions for the particular needs of our clients.
Our mission is to continually improve our service and system quality to meet and exceed our clients’ expectations. We will achieve this through the sustained education and development of our people, by forming partnerships with our clients and by the continuous improvement of our processes and expertise, so that we continue to deliver superior performance."

AWARDS
In 1998, MIB Insurance Brokers Pty Ltd received the prestigious Insurance Broker of the Year Award from the National Insurance Brokers Association, in recognition of the high quality of its operations.